Shipping policy

Shipping Policy

We ship to the United Kingdom, Europe, United States, Australia, and many other countries worldwide.

Delivery Time

UK Shipping: Delivery typically takes 4-7 business days (via local premium carriers).

International Shipping: Delivery typically takes 7-12 business days from the date your order is shipped. Please note that delivery times may vary depending on your specific address and local customs processing.

Shipping Costs

UK Orders: We are proud to offer 100% Free Shipping with no minimum order required across the United Kingdom.

International Orders: Shipping costs for countries outside the UK are calculated automatically at checkout based on your delivery address and the products in your order.

Order Tracking

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor your shipment's progress. You can also track your order by logging into your account and visiting the "My Orders" section.

Shipping Delays

While we strive to deliver your order within the estimated timeframe, please note that delays may occasionally occur due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.

Contact Us

If you have any questions about shipping or need assistance with your order, please contact us at support@thepawhaven.co.uk. We respond to all messages within 24 business hours.